Refund & Cancellation Policy

Effective Date: July 25, 2026

Welcome to Queenboxo. We are committed to providing quality products and a smooth shopping experience.

Order Cancellation

- Orders can be cancelled only before they are shipped.
- Once an order has been dispatched, cancellation requests cannot be accepted.

Returns

- Returns are accepted only for damaged, defective, or incorrect products.
- Return requests must be submitted within 3 days of receiving the order.
- Products must be unused, unworn, and returned with their original packaging and tags.

Refunds

- Once the returned product is received and inspected, eligible refunds will be processed.
- Refunds will be credited to the original payment method within 5–7 business days.

Non-Refundable Items

- Used or damaged products (unless received in that condition).
- Products returned without original packaging or tags.
- Clearance or special offer items, unless damaged or incorrectly delivered.

Contact

For refund or cancellation assistance, email us at help.queenboxo@gmail.com